Refund policy

Last updated: 24 September 2026

We want you to love your deal. This policy explains how returns, exchanges and refunds work at WheyDeals. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, expired or isn't what you ordered, we'll put it right with a repair, replacement or refund.

  • Contact us through our contact page within 7 working days of receiving your order where possible.
  • Include your order number, the affected item, clear photos of the issue, and the batch number and expiry date.
  • Please keep all packaging, as the courier may need to inspect or collect the goods.
  • Our team will reply within 2–3 working days with next steps. If we ask you to send the item back, we'll cover the return cost for genuine faults.
  • Incorrect items must be unopened and in their original, sellable condition.

Change of mind

Changed your mind? We accept change-of-mind returns on the following conditions:

  • You contact us within 7 working days of receiving your order, and the item reaches us within 21 days of delivery.
  • The item is unopened, unused and in its original packaging with all seals and tags intact, so it can be resold.
  • Return shipping costs are paid by you.
  • Change-of-mind returns are refunded as store credit.

Not liking a flavour is treated as a change of mind (unless the product is past its expiry date).

Clearance items

Clearance items are heavily discounted, so we don't accept change-of-mind returns or exchanges on them. If a clearance item is faulty, your rights under the Consumer Guarantees Act still apply.

How to return an item

  1. Contact us first with your order number and reason for return. Returns sent without contacting us may be delayed.
  2. We'll send you the return address and instructions.
  3. Pack the item securely and use a tracked service. We can't take responsibility for returns lost in transit.

Refunds

Once your return is received and checked, please allow up to 7 days for it to be processed. Approved refunds go back to your original payment method; store credit is emailed to you. If you paid with a buy now, pay later provider, the refund is applied to that account.

Questions?

Get in touch through our contact page (Monday–Friday, 8am–5pm).